How text message sign-up works
What a water agency must document before customer texting begins, what messages are in scope, and how a resident stops them.
Pilot status: WaterNotify does not provide resident web sign-up today. The founding pilot is limited to phone numbers supplied by district staff. Before any customer messaging begins, this page will identify the participating agency and the exact form or other method that agency uses to document consent.
Who sends the messages
When a customer program begins, messages come from your own water agency. WaterNotify is the software the agency uses under contract (the operator is named in the terms). The program is limited to information about the water service you receive from that agency.
How enrollment must work
The participating agency, not this website, obtains permission and retains the form or other record that shows how a customer agreed. An agency may use a signed service agreement at account opening, a separate paper form, or another documented method. Consent must be voluntary and is never a condition of opening, keeping, or paying for water service.
Before customer texting begins, the agency's enrollment method must:
- Identify the water agency that will send the messages.
- Describe emergency and service-notice topics.
- Make clear that permission is voluntary.
- Disclose that frequency varies and message and data rates may apply.
- Explain that STOP cancels and HELP requests assistance.
- Leave the agency with a dated record of how permission was obtained.
This page does not enroll you
Residents are not enrolled through this website. Visiting this page, reading it, or emailing WaterNotify does not add a number to an agency's customer message list. The only form on this site is the consent form for our own staff and testers during the founding pilot.
What you may receive
| Type | Example | How often |
|---|---|---|
| Emergency and health | Boil-water advisory, do-not-drink notice, main break | When an event occurs |
| Service | Planned outage, repair, water restored | Occasional |
| Account | Courtesy reminder of a balance due, before any service interruption | Only if your account is past due; not a recurring reminder |
Message frequency varies with service conditions. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
What a text must identify
Customer texts sent through the program must name the water agency. The initial message must also explain how to opt out by replying STOP. A resident who did not intend to participate can use that one-step opt-out immediately.
How to stop and how to get help
Reply STOP to any text to cancel. You will receive one confirmation and nothing after it. Reply START to resume, or HELP for help. Two more replies answer themselves: STATUS returns your agency's current notice, and BALANCE returns your account balance and due date. Nothing else you text is read by a person — the number is not monitored. You can also contact your agency directly or reach the platform operator at support@waternotify.com.
Opting out of text messages does not remove you from any notice your agency is legally required to deliver by mail or other means. This service supplements those notices; it does not replace them.
What we do with your number
Your number is used only to deliver the notifications described above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Full detail is in the privacy policy.